Capilano Golf and Country Club is a world class property in a unique setting on the North Shore of Vancouver, just west of the Capilano River. It was conceived in the 1930s when a young and determined Vancouver entrepreneur approached the wealthy Guinness family of Great Britain with a grand plan to purchase and develop 6,000 acres of choice wooded hillside in West Vancouver.
As part of their master plan for the land, the Guinness family set aside 160 prime acres for a golf course that would eventually become Capilano. Today, this is one of the best courses in Canada and ranks amongst the top ten in the entire country.
The golf course is a beautiful piece of property with spectacular views over the Pacific Ocean, Grouse Mountain and the City of Vancouver. It is a challenging course with a lot of slopes and some really tricky holes, but it is also a very enjoyable course to play.
This is a private club that is known for its stately clubhouse and amenities, as well as outstanding service levels. The club is seeking a dynamic, service-oriented General Manager to join the team and help the Club continue on its journey towards excellence.
In this role, you will be responsible for leading all aspects of the day to day operations of the Club, with a primary focus on the development and execution of service innovation initiatives in support of the Capilano Golf and Country Club Strategic Vision and Mission Statement. You will work with the Board of Directors and your management team to establish short and long term organizational goals, objectives, plans and policies that are aligned to the overall strategy and the vision of the Club.
You will be highly visible with the members and staff to ensure a consistent level of service, fostering a culture of teamwork and individual growth. You will be an exceptional communicator with a proven track record in leadership and organizational effectiveness, and you will demonstrate a strong commitment to member satisfaction, participation, retention and engagement, which is critical to the success of any organization.
A strong understanding of the golf industry and its business model is essential, as is an ability to drive and motivate staff to achieve desired results. You will be a visionary with excellent interpersonal and communication skills, and you will be able to build relationships with internal and external stakeholders.
* You will lead the implementation of new programs and procedures to elevate member experience across all key amenity areas, including golf, dining and wellness. You will partner with other leaders to ensure all staff are trained and fully supported to deliver these initiatives, and you will provide a clear, transparent and consistent communication platform to the members.
You will also have the authority to oversee and direct the development of capital projects. You will be responsible for working with the Board of Directors to ensure that all projects are in accordance with the overall vision and mission of the Club, and you will have the responsibility of ensuring that all expenditures are within budget and meet all regulatory requirements.